Privacy & Security Policy


At Symphony-APS Ltd we are committed to respecting the privacy rights of visitors to our websites and applications. This privacy policy explains how we collect, store and use personal data about you in connection with your use of the website at (the "Website") or your use of our, APS SymphonyCRM, Practice Portal or TimeCapcha Apps (the “Apps”) and collectively known as the “Platform”.

It provides you with details about the types of personal data that we collect from you, how we use your personal data and the rights you have to control our use of your personal data. This policy applies regardless of how the Platform is accessed and will cover any technologies or devices by which we make the Website available to you.

You must read this privacy policy carefully and we recommend that you print and retain a copy for your future reference. By accessing, browsing or otherwise using this Platform, you confirm that you have read and understood this privacy policy. If you do not want your data to be used as set out in this privacy policy,

Who we are

Symphony-APS Ltd is a company registered in England and Wales (registration number 08327027) whose registered office is at Level 7, 69 Park Lane, Croydon, CR0 1BY (collectively referred to as "Symphony-APS", “Symphony”, "we" or "us" in this privacy policy).

We respect your right to privacy and will only process personal data you provide to us in accordance with the EU’s General Data Protection Regulations of April 2016, as updated from time to time, and all other applicable privacy laws.

If you have any questions about how we collect, store and use personal data, or if you have any other privacy-related questions, please contact us by any of the following means:

  • phone us on: +44 330 025 0120 (open 9am to 5pm);
  • e-mail us at: or
  • write to us at:
    Symphony-APS Ltd
    7th floor
    69 Park Lane
    Croydon, CR0 1BY


We do not and will not knowingly collect information from any unsupervised person under the age of 18. If you are under the age of 18, you must not use this Platform or submit any personal data to us unless you have the consent of, and are supervised by, a parent or guardian.

The personal data we collect about you - Website

If you use this Website to gather or exchange information about our services, we may collect the following information about you:

  • your name;
  • your business postal addresses, phone (including mobile phone), and e-mail details;
  • where you have registered with us, your user name and password;
  • your communication preferences; and
  • your interests, feedback and survey responses;

We may also collect some or all of the above personal data about you when you access and browse this Website, including when you sign up to receive our newsletters.

The personal data we collect about you - Apps

If you use the Apps we may collect the following information about you:

  • your name;
  • your business postal addresses, phone (including mobile phone), and e-mail details;
  • where you have registered with us, your user name and password;
  • your communication preferences; and
  • your essential client/matter/milestone data required to run the Apps;

How we may store and use your information

We may collect, store and process your personal data:

  • to make the Website available to you and to provide you with content which is tailored to your individual tastes;
  • to maintain any registered account that you hold with us;
  • with your agreement, to contact you (including by SMS, push and e-mail) about products and services which we think may interest you;
  • for client satisfaction and market research purposes;
  • to provide our goods and services to you and for associated purposes, including verifying your identity;
  • for research, analysis, testing, monitoring, risk management and administrative purposes; and
  • for any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

In addition, we may collect anonymised details about visitors to our Website for the purposes of aggregate statistics or reporting purposes. However, no single individual will be identifiable from the anonymised details that we collect for these purposes.

We will not disclose, sell or rent your personal data to any third party.

In the event that a third party acquires all or part of our business and/or assets, we may disclose your personal data to that third party in connection with the acquisition. We may also disclose your personal data where necessary to comply with applicable law or an order of a governmental or law enforcement body.

Targeted updates and marketing

If you have agreed that we can contact you for marketing purposes, we may send you emails and other communications relating to products and services which we think will be of interest and relevance to you as an individual. We do this by monitoring the browsing habits of clients and providing them with information on products they have viewed and related products.

International transfers

If you have given us your explicit consent as part of our support of our APS apps, we may transfer personal data that we collect from you to third party data processors located in Australia and New Zealand in connection with the purposes set out in this policy. In any event, we will always pseudonymise all Personally Identifiable Information within the Apps prior to any such transfer. Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as the United Kingdom, although our collection, storage and use of your personal data will continue to be governed by this privacy policy.

Cookie Policy

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. Cookies are also used to tailor the products and services offered to our clients, both on this website and elsewhere.

Information collected

Some cookies collect information about browsing behavior by people who access this website via the same computer or device. This includes information about pages viewed and the user-journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details.

What are cookies used for?

The main purposes for which cookies are used are:-

  1. For technical purposes essential to effective operation of our website, particularly in relation to transmitting information online;
  2. To enable us to collect information about the browsing habits and activities of clients;

How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use.

What happens if I disable cookies?

This depends on which cookies you disable, but in general the site may not operate properly if cookies are switched off.


We use Internet standard encryption technology ("SSL/TSL") to encode personal data that you send to us when providing us with information through the Website. To check that you are in a secure area of the Website before sending personal data to us, please look at the bottom right of your website browser and check that it displays an image of a closed padlock or an unbroken key.

The Apps connect to a secure encrypted-at-rest server inside a private domain within Azure which itself then connects to private secure servers within our clients’ domains.

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account.
  • When creating a password, use at least 8 characters. A combination of letters and numbers is best. Do not use dictionary words, your name, email address, or other personal data that can be easily obtained. We also recommend that you frequently change your passwords.
  • Avoid using the same password for multiple online accounts.
  • The right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • The right to opt out of any marketing communications that we may send you.

Spoof/false emails

We will never ask you to confirm any account details via email. If you receive an email claiming to be from us asking you to do so, please ignore it and do not respond.

Your rights

You have the following rights:

If you wish to exercise any of the above rights, please contact us using the contact details specified above. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any e-mail we have sent to you.

Registration with the ICO

We are registered with the ICO under name Symphony APS Ltd with the registration number A8688212.

On the ICO website you will find details of our current Data Protection Officer and their contact details.

Updates to this policy

This privacy policy was last updated 27 April 2020. Please check back regularly to keep informed of updates to this privacy policy.

Contact us

If you have any questions, please visit our ‘contact us’ at

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